Warranty and Replacement Policy

All products (except Cartomizers and Liquids) have their own respected policies and must purchased from IkenVape LLC..

XLR,LR,HV and XHV Atomizers are ensured a standard a Month (30 days) warranty from the date the product is recieved to the customer. To ensure our products meet your quality demands. We strive with due dilligence for 100% satisfaction. If you are not happy with your IKV atomizer please do not hesitatae to contact us as we will fullfill your needs with a replacement of refund. 

We individually check each and every atomizer that enters and exits our establishment. To receive replacement of defective equipment, the customer must inform IKV within the given warranty period. The customer will recieve a shipping label via online through stamps.com and must use the pre-paid shipping label to resend the malfunctioning product to IKV. This shipping label will be sent to the customers given email address at the time of ordering. Once recieved, the product will be replaced by IKV or refunded by customer request and customer will recieve tracking information as IKV will pay the postage. This means you do not lose either way. :)

In the event of any modifications preformed on all types of atomizers, as in, removing components, will void warranty. Wholesale Bulk purchases of atomizers do not carry any warranty.

Please note that consumables such as e-liquid and cartomizers are not warranted.

Atomizer compatibility issues.

As hard as we try to construct our equipment to match the OEM devices in the world it is not possible. There are just too many different devices being made by numerous manufactures be it Chinese, American, Europe, and many other destinations of the world. Most of these places make their own threads (atomizer fitting) We cannot be held responsible for all of these devices in regards to compatibility. Before adding any liquid to your equipment, please try to apply the new atom to the your unit first. So we can arrange a replacement and/or refund.